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Tag Archives: Computers
Several years ago one of my patients was unable to provide a urine specimen.
Unbeknownst to me his wife stepped in and provided the sample instead.
Regular readers will know that I suffer from a degree of paranoia from my political masters.
Firstly let’s congratulate ourselves on our new computer system. It really is a seismic leap forward when compared to the old system.
At long last I feel the computer actually enhances the consultation – I appreciate that some patients may have concerns that I’m spending much longer looking at the VDU monitor than previously but this is for all the right reasons.
Previously a quick glance at the screen was all that was required to remind myself of what had happened before and to check that the computer was still keeping up with the consultation. Now it is an altogether different experience, a quick glance will not take in the vast array of useful information regarding your health that I’m suddenly presented with.
Quite apart from an update of your recent and distant past health problems, it also reminds me of any health related data that should be recorded, such as whether you’re still smoking or what your latest blood pressure is, but now I’m even given some good hints about how best to help you – such as that last blood test was a little high it might be worth screening you for diabetes or has this patient informed the DVLA regarding their health problem?
On top of all this our computer is now pretty keen to send you texts regarding future appointments and your results. Alas this is one area where the system is a little ahead of the practice and we’ve been experiencing a few embarrassing teething problems, such as the chap in Glasgow who was impressed with our access but really wouldn’t be able to make tomorrow’s appointment – this is the first time we realised that mobile phone numbers are recycled!!
The other problem is that because the computer system is used in several thousand general practices it reminds patient 2 days prior to their appointments that they have an appointment. This is of course very useful when the vast majority of your appointments are booked a few days in advance.
Alas the vast majority of our patients receive their reminder about their appointment a few moments after they’ve booked it because almost everybody gets a consultation on the day!!
So please bear with us we know that when we’ve got to grips with everything the new system has to offer your care will be much better as a result.
This month we are updating our computer system.
The new system is a significant improvement on the old and we are very hopeful that we will be able to offer a better service all round as a result!!
It may be that to begin with we experience a few teething problems – your patience is appreciated, remember in the long term it will be worth it.